Eagle Technology Management Download Enewsletter PDF
Page 1 2 3 4 5 0 May 2011

Why you may think of us as the lonely Maytag® repairman of regulatory reporting software.

Layton Olson   By Layton Olson
Senior Vice President

I was reminded of the classic advertising campaign for Maytag appliances as we wrapped up the 2010 year-end statutory reporting filing season. What brought this to mind was the fact that calls into our technical and help desk support staff were down this year from the year before, and calls that year had been down from the previous year. Our technical support staff was lonely during what is traditionally the craziest, busiest time of the statutory reporting year.

For those of you who may not be familiar with the story, the lonely Maytag repairman was portrayed for many years in the advertising campaign for Maytag appliances. The repairman was so lonely, and so beloved, because he had nothing to do. He was never called to come fix a Maytag appliance because they always worked, all the time. Ol' Lonely, or "the lonely repairman," came to symbolize the dependability and reliability of Maytag.

So what is it about the Wings software application that gives our customers so little reason to call for help, and causes our support team to be so lonely during the quarterly and year-end filing season?

First is the growing utilization of our SaaS (software as a service) technology. We were the first company with a SaaS offering, such that 75% of the new clients we've attracted over the past two years have chosen one of our hosted options. Since we have the ability, in one controlled environment, to manage, administer and optimize the application for our clients, we can more effectively and efficiently eliminate all the headaches and expenses associated with maintaining and supporting the hardware and software on their end.

Second is our fanatical commitment to R&D and training. While there is no way to substantiate this, I can't imagine that any of our competitors devote as much of their revenue to research and development and training as we do. Our crack technology group, which we naturally think is the best in the business, not only knows every nook and cranny of our technology, and knows how to keep it working like a well-oiled machine, but is constantly looking ahead for new ways to keep our technology ahead of the market.

Third, we listen, a lot, to our customers. We take great pride in the excellent rapport we have with our customers. It's a two-way street. We're constantly reaching out to them, and they to us, for solutions to issues that plague them or ideas they have that will help them do their job better, which in turn we feed into our R&D mechanism.

Fourth is our constant pursuit of innovation. This is a fluid market that changes constantly with new update requirements popping up all the time. Because our basic software application is so stable, so rock-solid, so, well, dependable, we don't have to worry about fixing that which isn't broke, and doesn't break. What this stability allows us to do is to focus our technical talent on developing a constant stream of innovations to our software—all based on the dialogue with our customers and their needs, and in support of the ever-increasing stream of new reporting requirements that consume so much of our time and attention during the filing seasons.

When the phones aren't ringing, we are developing, innovating and testing. One of the many ways this commitment benefits our customers is our unrivaled history of first-to-market new releases of software that are out 2-3 weeks before anyone else's. What this means to customers is that they have more time to execute proper change management procedures, more time to prepare the quarterly and annual filings, more confidence in the task, and more sanity in a tumult-plagued time of year.

So if dependability, reliability, responsiveness, timeliness, advanced technology and innovation are important ingredients to your success, then we're here to help.

In fact, three of your peers have come forth to offer their thoughts on how and why Eagle Technology Management has made their regulatory reporting responsibilities more productive, efficient, and hassle-free. They are: Dan Rogers, Vice President and Treasurer, Concord Group; Requested Anonymity, CPA & Assistant Controller, Large Northeast based P&C insurer; Ann Louise Roginson, Accounting Department Manager, Erie & Niagara Insurance Association.

You can contact me at 319-739-3512 or via email at layton.olson@byetm.com. While I'm not the lonely technician, there are several nearby.

 
The Maytag Repairman
We thank the folks at Whirlpool for their permission and endorsement of our use of the Maytag® photo. “Maytag” is a registered trademark of Whirlpool Corporation.
Original Maytag Repairman Commercial
We thought you might enjoy viewing one of the early Maytag® commercials. Please click here to view.
Insurance Networking News

Layton Olson, featured in Insurance Networking News.

Layton Olson was featured in the March/April issue of Insurance Networking News, in the Asked & Answered column, in which he talks about the growing trend of SaaS technology for regulatory reporting. Click here to read the article.

January Newsletter: Changes are in the air.

For those of who missed our inaugural newsletter, click here to read how change is the name of the game and how three of your peers are employing SaaS technology for statutory reporting.
  Page 1 Why you may think of us as the lonely Maytag repairman of regulatory reporting software.
Page 2 Interview: Dan Rodgers, Vice President & Treasurer, Concord Group
Page 3 Interview: Requested Anonymity, CPA & Assistant Controller, Large Northeast-based P&C insurer
Page 4 Interview: Ann Louise Roginson, Accounting Department Manager, Erie & Niagara Insurance Association

Eagle Technology Management, Inc.
Company Website: www.byetm.com

1425 60th Street NE, Suite 400
PO Box 11100
Cedar Rapids, IA 52410-1100

General: 319-739-3500
Sales: 800-975-3245
Fax: 319-447-2330