Jesson Joseph
Manager, Statutory Reporting
Bravo Health Insurance Company

When did you switch to Eagle Technology management and why?

We first looked at ETM early last year. In fact, one of the elements that we found helpful was the testimonials in the e-newsletters. We were looking at Eagle prior to being acquired by HealthSpring, Inc., and since HealthSpring companies were already using Eagle it became an easier decision to transition all Bravo Companies to Eagle as well.

Why did you select the SaaS-based version of the software?

We found that we liked the cloud-based version better than the locally-hosted version because we don't have to worry about software updates or downtime due to server maintenance during the most critical times. ETM does all the updates so we don't have to rely on our IT department for this. Relying on our IT department to ensure that all software updates were installed became a difficult task during the Annual Statement filing season due to IT having multiple priorities, so it was an easy decision to choose the cloud-based version of the software.

What's been your experience with ETM's customer support?

Overall, our experience has been good as we have gotten satisfactory responses to all our inquiries. During the initial setup we were assigned a specific person to walk us through the transition process and provide us with hands-on training. Since then, we haven't had much reason to call ETM, because their online tutorials are very good. Based on a specific filing or completing specific tasks in the Annual statement software, all you would have to do is to go to the online tutorials and review the procedure. It's self-contained, self-explanatory and easy to use. If the tutorials have not satisfactorily answered our question, we have called customer support and have received assistance that helped us complete the task at hand. We also like that each quarter and annually, ETM publishes a list of all the changes and updates to the Quarterly and Annual statement.